These terms and conditions apply to all purchases made through Intimous, which is part of World of eCom LTD. By shopping on our website, you agree to these terms, so we recommend that you read them carefully before completing a purchase.
1. General Information
Intimous is operated by World of eCom LTD. All correspondence can be directed to our customer service via email at support@intimous.co.uk.
2. Prices and Payment
All prices on Intimous are stated in Pounds (GBP) and include value-added tax (VAT). The total cost of the purchase, including all taxes, shipping costs, and any fees, will be displayed before you complete the order.
We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard)
- Klarna
Payment will be withdrawn from your account upon confirmation of the order. If we are unable to fulfill the order, we will contact you as soon as possible, and any payments will be refunded.
3. Delivery
We offer delivery to addresses in United Kingdom. Normally, orders will be shipped within 1-4 business days after they are received. Delivery time may vary depending on the delivery method you select at checkout. The estimated delivery time will be provided in the shopping cart before you complete the order.
We offer discreet shipping, and all our packages are sent in neutral boxes with no references to Intimous or the contents.
4. Returns and Right of Withdrawal
As a customer, you have a 14-day right of withdrawal from the day you receive the item. To exercise the right of withdrawal, the item must be returned unopened, unused, and in its original condition. For hygienic reasons, we unfortunately cannot accept returns of opened products.
If you wish to return an item, please contact us first via email to obtain a return authorization. The customer is responsible for return shipping unless the item is defective or incorrectly delivered.
Once we have received and inspected the returned item, we will refund the purchase amount within 14 days.
5. Complaints
If you receive a defective or incorrect item, you have the right to file a complaint within a reasonable time after the defect is discovered. Contact us as soon as possible via email or phone, and we will arrange for a return and replacement or refund. All complaints will be handled in accordance with United Kingdom law.
6. Privacy
We take your privacy seriously and process all personal data in accordance with our Privacy Policy. By shopping with us, you consent to us processing your data to complete the order and provide you with the best possible service.
7. Limitation of Liability
Intimous (World of eCom LTD) is not responsible for any loss or damage arising from the use of our products beyond the purchase price of the specific items. This includes, but is not limited to, indirect damages, consequential damages, loss of data, or loss of income.
8. Changes to the Terms
We reserve the right to change these terms and conditions at any time. Any changes will take effect from the moment they are published on the website. We encourage you to read the terms and conditions before each purchase.
9. Governing Law and Dispute Resolution
These terms and conditions are governed by United Kingdom law. Any disputes arising in connection with these terms that cannot be resolved amicably shall be handled by United Kingdom courts, with District Court as the first instance.